UPDATE: It’s fixed! 🎉 Payments should work properly now. Please drop us a message if you're still experiencing issues.

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📣 Islanders, we are aware of the payment issues happening in the game right now. The cause has been found, and the payment platform team is already on it, working to fix things ASAP.

We're just as eager as you are to see it sorted out, and we’ll keep you posted once it’s all resolved!

Islanders, we've noticed that some Gmail users aren't receiving our welcome email after subscribing.

If you haven't got it, please try these troubleshooting steps: ⬇

▪ Verify you can access the inbox of the email connected to your Taonga game account.

▪ Try receiving a test email from another address to confirm your Gmail account is accepting messages properly.

▪ Check if your Gmail account has available storage space by visiting this page. If needed, follow Google's guide to free up space.

If you followed these steps and didn't find any problem, but the welcome letter wasn't delivered, please get in touch with our support team by clicking the "Support" button at the top of the page.

Thank you for your patience! 🙏

Islanders, we’re excited to announce Hospitality Competitions will now follow a new system. 🎉

Here’s a quick rundown of the changes:

▪ Smaller competition groups replace the old overall leaderboard. 🏅

▪ Everyone in a group receives a prize, no matter their total hospitality points. 🎁

▪ There are 3 leagues – bronze, silver, and gold. Scoring top positions moves you into higher leagues with greater prizes! 🏆

▪ For taking part, you earn Hospitality Tokens – a new type of currency to spend in the rewards shop. It offers a wide array of tropical-themed prizes that include a bungalow look, an energy-restoring well, and island decorations; unique neighbor gifts and handy bonuses are also there! Check them out under the “Competitions” tab.

For general info on the new competition system, see the article in our Knowledge Base.

Have questions or feedback? We’d love to hear from you – contact our support team through the “Support” button above! 💬

Islanders, we're excited to officially start our email newsletter dedicated to Taonga! 🤗

Here’s what you can expect:

🎁 Gifts and bonuses available only through the newsletter

📜 News about important game updates

💡 Handy tips and detailed FAQs

Only the content you’ll actually want!

Subscribe by enabling the “Email newsletter” option in your account settings!

Changed your mind? You can unsubscribe anytime by disabling the option or clicking “Unsubscribe” in any of our emails.

Got questions? We’re here for you — contact our support team through the “Support” button at the top of the page.

📣 Islanders, tomorrow, March 26, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 04:00 a.m. and 09:00 a.m. PDT (Pacific Daylight Time).

Thank you for your kind patience! 🌴

Great news for our players from Indonesia and Vietnam! You can now make in-game purchases in your national currencies! 🎉

You can change it in your account settings – “Menu” —> “My Account”. ⚙️

📣 Islanders, tomorrow, February 20, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PST (Pacific Standard Time).

Thank you for your kind patience! 🌴

Islanders, we have an important notice to share with you.

Initially, there was a mistake with the Puppet Theater. It wasn't designed to give a reward every 20 hours. The fix was introduced as soon as we noticed this inconsistency. Now, the main reward provides bonuses once every 72 hours as intended.

We understand this can be disappointing, but dealing with errors is a crucial part of maintaining the game in the long run.

Please accept our apologies. We'll ensure such situations don't happen in the future.

Islanders, we hope you're enjoying the current festival! 🎉

To make it even more fun, we've made a few changes letting you get Health Talismans to restore strength faster and easier:

🔹The crafting time for a spyglass has been reduced to 30 minutes;

🔹Now, it takes 30 minutes for Yang Mei to find a panda;

🔹Pandas give a reward hourly instead of every two hours.

If you have any questions or feedback, feel free to contact our support team. 💬

📣 Islanders, tomorrow, January 9, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PST (Pacific Standard Time).

Thank you for your kind patience! 🌴

📣 Islanders, we know many of you had problems logging into the game through Facebook yesterday due to a major outage with Meta services.

Luckily, a simple solution lets you keep access to the game whenever Facebook acts up – connecting an email to your Web Portal account!

Here’s how you can do this:

1️⃣ Open your account settings.

2️⃣ Scroll down to the Email section, enter your email, and click “Save.” Please note that it must be a valid email not connected to another Taonga account.

3️⃣ You will receive a message in your inbox. Open it, follow the confirmation link inside, and set a password.

After that, you can use your email and password to enter Taonga – no more relying on that blue “Facebook” button!

Not clear what to do? Check out the in-depth guide with screenshots in our Knowledge Base.

If you have any questions, please get in touch with our support team through the “Support” button at the top of the page.

Check out the latest news, and grab 🎁 your gift! 🎁

Islanders, we hope you’re enjoying the reworked Winter Fair! Your feedback is always welcome, be it questions, impressions, or concerns you wish to share. 🎉

We’re aware you’ve run into trouble getting enough craft kits for penguins. To make matters easier, a few changes have been introduced:

🔹 Now, you can find 10 craft kits in each daily festival gift;

🔹 5 fireworks take 1 coal to make (previously 3).

We hope this will help you send gifts to children on the holiday train more often! ✨

P.S. You can get the gift before December 15, 12:00 a.m. PST (Pacific Standard Time). ⏰

📣 Islanders, tomorrow, December 10, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PST (Pacific Standard Time).

Thank you for your kind patience! 🌴

📣 Islanders, tomorrow, November 26, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PST (Pacific Standard Time).

Thank you for your kind patience! 🌴

📣 Islanders, tomorrow, October 15, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PDT (Pacific Daylight Time).

Thank you for your kind patience! 🌴

Islanders, we've updated our Terms of Service and Privacy Policy to keep up with the current legal standards and clarify a few points. Follow the links below to see the full documents:

▪ Terms of Service

▪ Privacy Policy

Want a brief summary of the changes? Check it out here.

Important update: You must be 16 or older to join the chat – this is a strict requirement.

If you have any questions, get in touch with our support team by clicking the "Support" button at the top of the Web Portal. We're here to help!

📣 Islanders, tomorrow, August 29, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PDT (Pacific Daylight Time).

Thank you for your kind patience! 🌴

Islanders, we are dipping our toes into the world of email communication 📨, and you might soon see a friendly message from us land in your inbox. Don't worry, it's not a pirate looking for treasure – it's just us at Taonga. 😊

Our emails, coming from hello@taonganews.com, will bring you special gifts, latest updates, and exclusive sneak peeks that we don’t share anywhere else! 💎

📣 Islanders, tomorrow, August 13, we'll be performing important server maintenance. Due to this, the game may be unavailable for up to 1 hour somewhere between 02:00 a.m. and 06:00 a.m. PDT (Pacific Daylight Time).

Thank you for your kind patience! 🌴

🎁 Islanders, we love giving you gifts! You can claim handy freebies on the Web Portal several times a week. On holidays, we prepare special presents for all players.

The freebies on the Web Portal are meant to cheer you up and help you in the game, but they don’t include unique decorations. These are designed solely as rewards for in-game quests and are often among the main island prizes.

📝 Because of this, we have retrieved the Rock Gardens that were mistakenly given out on June 23.

⚠ If you received the Rock Garden for an island quest in the past, you will find it in your storage.

If you have any questions, please contact the support team through the “Support” button at the top of the page. 💬

We apologize for any inconvenience this may cause. Rest assured, more gifts will be waiting for you on our page in the future! ✨